I’m not sure why, but some people seem to believe that being rude is the magical key to getting anything accomplished. For example, look at this thread on the Mint.com support site. I cannot help but feel some sort of sympaty for the way Jami, the Mint.com employee handling the issue, has been treated. Fair enough, folks. You are relying on an online money management tool for your everyday finances. They performed a system upgrade and it messed up a LOT of things. Is there really any need to be rude and belligerent to Jami? After all, she is not the one who developed the software. Rather, she is trying to provide support. She states on one post, “Thanks for letting me know that this error message is persisting longer than the amount of time the analysis should take. I’ll file a bug so this can be investigated.” She followed that up five days later with, “Thanks for those of you who have confirmed that this bug has been resolved for you — for other who are still reporting that you are seeing the error, I’ve let the team know. I’ll post back when I have an update.” Even with that update, she still gets pestered about updates. Impatience and rudeness definitely found their way to this thread. I can understand people being upset if they rely on Mint.com. However, if you are linking your bank accounts to Mint.com, then your bank obviously supports and, I would imagine, provides online banking. If you have other means of getting the information, do we really need to be rude about it?
Tag Archives: support
Think Ford Cares About You? Guess Again!
The most recent correspondance from Ford’s customer relations department:
Dear Ronnie Sherard,
I truly regret if the Dealership in Iowa was unable to duplicate your problem at the time the concern first happened. I would just like you to know that Ford and Lincoln-Mercury Dealers are independent businesses from Ford Motor Company. They are privately owned and operated. As such, we are unable to intervene directly with their services, such as diagnosing a vehicle concern.
It is unfortunate that you have lost confidence in our products, and you no longer wish to be part of the Ford family. On behalf of Ford Motor Company as a whole, I truly regret the circumstances which caused you to write. I sincerely hope that we might have the opportunity in the future to restore your confidence in our products and service.
Sometimes e-mail communication does not allow us to gain additional information that may be helpful in responding to your inquiry. Should you feel that we have not adequately addressed your questions, please feel free to contact us via telephone at (800)392-3673 between the hours of 8am and 5pm, local time, Monday through Friday. Hearing-impaired callers with access to a TDD may contact 1-800-232-5952. Please provide your 10 digit reference number – 0631482070.
Sincerely,
Harold
Customer Relationship Center
Ford Motor Company
That’s right. Dealers are independently owned and operated and Ford Motor Company doesn’t give a rat’s ass what they do to you or lack to do for you!
