The most recent correspondance from Ford’s customer relations department:

Dear Ronnie Sherard,

I truly regret if the Dealership in Iowa was unable to duplicate your problem at the time the concern first happened.  I would just like you to know that Ford and Lincoln-Mercury Dealers are independent businesses from Ford Motor Company.  They are privately owned and operated.  As such, we are unable to intervene directly with their services, such as diagnosing a vehicle concern.

It is unfortunate that you have lost confidence in our products, and you no longer wish to be part of the Ford family.  On behalf of Ford Motor Company as a whole, I truly regret the circumstances which caused you to write.  I sincerely hope that we might have the opportunity in the future to restore your confidence in our products and service.

Sometimes e-mail communication does not allow us to gain additional information that may be helpful in responding to your inquiry.  Should you feel that we have not adequately addressed your questions, please feel free to contact us via telephone at (800)392-3673 between the hours of 8am and 5pm, local time, Monday through Friday.  Hearing-impaired callers with access to a TDD may contact 1-800-232-5952.  Please provide your 10 digit reference number – 0631482070.

Sincerely,

Harold

Customer Relationship Center

Ford Motor Company

That’s right. Dealers are independently owned and operated and Ford Motor Company doesn’t give a rat’s ass what they do to you or lack to do for you!