I’m not sure why, but some people seem to believe that being rude is the magical key to getting anything accomplished. For example, look at this thread on the Mint.com support site. I cannot help but feel some sort of sympaty for the way Jami, the Mint.com employee handling the issue, has been treated. Fair enough, folks. You are relying on an online money management tool for your everyday finances. They performed a system upgrade and it messed up a LOT of things. Is there really any need to be rude and belligerent to Jami? After all, she is not the one who developed the software. Rather, she is trying to provide support. She states on one post, “Thanks for letting me know that this error message is persisting longer than the amount of time the analysis should take. I’ll file a bug so this can be investigated.” She followed that up five days later with, “Thanks for those of you who have confirmed that this bug has been resolved for you — for other who are still reporting that you are seeing the error, I’ve let the team know. I’ll post back when I have an update.” Even with that update, she still gets pestered about updates. Impatience and rudeness definitely found their way to this thread. I can understand people being upset if they rely on Mint.com. However, if you are linking your bank accounts to Mint.com, then your bank obviously supports and, I would imagine, provides online banking. If you have other means of getting the information, do we really need to be rude about it?
