Daily Archives: June 13, 2010

Thank you Verizon and Asurion!

This story starts with the idea of going to Great Smoky Mountains National Park to hike the Abrams Falls trail.  As we walked along, I stopped and took pictures along the way.  At one point, there was a pretty good amount of rocks in the stream, so I decided to step out and take some pictures.  On my way back to shore, my shoe slipped off one of the rocks and I went in, with my phone!  I freaked out for a minute, but was hopeful that I could salvage my Motorola Droid.  After attempting to dry it on the dash for several hours, I called Verizon and was given the location of my closest store, North Knoxville.  I went in, explained what happened, the CSR agreed it was an emergency replacement, we called Asurion, I paid my $89 deductible, and I walked out of the store with a brand new Droid.  Needless to say, my nerves were calmed by the staff and the gentleman on the phone for Asurion.  I’m just SO thankful I had insurance and that Verizon was willing to act quickly for me. THANK YOU!!!